AUTOZONE PRIVACY POLICY

Last Modified: September 23, 2024 – Effective Date: October 1, 2024

At AutoZone, we understand that your privacy is important. We are committed to protecting your information is protected and handling it responsibly. This Privacy Policy outlines how we collect, use, and share your Personal Information in the course of our business operations and interactions with you. Our goals are to process and fulfill your orders, enhance both in-store and digital experiences, protect your rights and information, and fulfill other purposes disclosed in this policy. AutoZone reserves the right to modify this Privacy Policy at any time at our sole discretion. For any questions, please contact us using the channels provided.

Scope of This Policy

This Privacy Policy applies to AutoZone, Inc. and its subsidiaries, affiliates, and other related entities that link to this Privacy Policy from their websites, including Duralast Parts and AutoZone Pro (collectively referred to as “AutoZone,” “us,” “we,” or “our”). It describes our privacy practices regarding the collection, use, and disclosure of information about you, your household, and the device you use when you interact with us (“Personal Information”), whether you are an existing, former, or potential customer. We typically collect your Personal Information when you:

• Use our websites, including mobile websites - www.autozone.com, www.autozonepro.com, www.duralastparts.com (collectively “Websites”)
• Use our mobile applications (collectively “Apps”), such as the AutoZone mobile app or the AutoZone Pro mobile app
• Visit our retail stores across the United States (“Stores”)
• Purchase our products (“Products”), either in-store or online via our Websites or Apps
• Communicate with us via phone, email, and text messages
• Engage with us on social media platforms such as Facebook, Instagram, Snapchat, Twitter, YouTube, TikTok, and LinkedIn
• View our online advertisements or emails
• Utilize other services we offer or that you request from us

This Privacy Policy also informs you about the choices and rights you have regarding your information and how you can manage the privacy of your Personal Information. For the purposes of this Privacy Policy, "Personal Information" means any information, derived information, or unique identifier that identifies, relates to, describes, or can be reasonably linked or associated with a particular consumer, device, or household.

The data collection and use practices for the AutoZone Websites are largely similar to how AutoZone collects customer information when you use the Apps or visit our Store locations. However, there may be some differences between how the App collects and uses your information and how information is collected and used by the Websites or in our Stores. These differences will be identified throughout this policy.

Please note that this Privacy Policy does not apply to the practices of third-parties, including our third-party partners, service providers, and advertisers, even when those services are branded as, or provided on behalf of, AutoZone. When you access a third-party website through links on our Websites, the collection of your information by those third-parties is governed by their respective privacy policies. Please read the privacy policies of those third-parties carefully.

This Privacy Policy does not apply to the practices of ALLDATA LLC or our international subsidiaries and affiliates, including ALLDATA Europe, ALLDATA Canada, AutoZone Mexico, and AutoZone Brazil. You can find the applicable descriptions of their privacy practices by clicking on the links available on the websites operated by them or by checking the settings menus of their mobile Apps.

The chart below provides a summary of the types of Personal Information we collect, how we collect it, why we collect it, and to whom we may disclose it. You can find more detailed information about each of these topics in the sections that follow.

Information We Collect About You	Examples	How We Collect Your Information	Why We Collect and Disclose Your Information	To Whom We Disclose Your Information
Information We Collect About You Identifiers	Examples Name Address Zip code Phone number Email address Information about your vehicle (e.g., engine, year, make, model) Vehicle identification number (VIN) or license plate number if you voluntarily disclose Government ID for certain types of transaction (e.g., verification for pick up orders, return without a receipt, purchase of hazardous products in CA) Account names and credentials (if you create an online account such as an AutoZone Rewards Account)	How We Collect Your Information Directly from you in our Stores Directly from you when you access our digital services such as Websites and Apps Marketing companies that help us learn about our customers and the devices they use to access our digital content Social media platforms when we interact with you Advertising companies and content publishers that present you with our ads Payment and transaction processors	Why We Collect and Disclose Your Information To respond to your communication To provide you with our Products and Services To maintain our relationship with you The collection is otherwise relevant to providing our Products and Services to you To market our Services and Products For fraud prevention, security, and asset protection For other purposes we may disclose to you	To Whom We Disclose Your Information Service providers who provide services on our behalf (e.g., shipping vendors, payment processors, providers of digital analytic services and fraud prevention) Marketing and advertising partners Manufacturers of Products and providers of warranty services Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others Our affiliates and subsidiaries
Information We Collect About You Demographic Information (which may include sensitive Personal Information according to some state and federal law)	Examples Gender Race Ethnicity Age Income Language Military status	How We Collect Your Information Directly from you Marketing companies that help us learn about our customers From our service providers and marketing partners Advertising companies, content publishers, and research partners that present you with our ads	Why We Collect and Disclose Your Information To personalize digital content To deliver targeted marketing communications and ads To improve your in-Store and online experience To provide you with benefits based on your military status	To Whom We Disclose Your Information We do not disclose your individual demographic information
Information We Collect About You Commercial Information	Examples Purchase history, including aggregated purchase history Products or services you considered purchasing Products or Services you like Reviews you submit Where you shop Vehicles you own (e.g., VIN, engine, year, make, model)	How We Collect Your Information Directly from you in our Stores Directly from you when you access our digital content Marketing companies that help us learn about our customers Social media platforms Advertising companies and content publishers that present you with our ads Payment and transaction processors	Why We Collect and Disclose Your Information To fulfill orders and process returns To provide customer care To administer contests and promotions To register you for a Website or program To communicate with you To improve our Products and Services, including Store layouts and digital content To learn about customer trends and interests To personalize digital content To deliver marketing communications and ads For fraud prevention, security, and asset protection	To Whom We Disclose Your Information Service providers who provide services on our behalf (e.g., shipping vendors, payment processors, providers of digital analytic services, and fraud prevention) Marketing and advertising partners Manufacturers and vendors of our Products (e.g., warranty and rebate) Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others Our affiliates and subsidiaries
Information We Collect About You Financial / Payment Information	Examples Credit or debit card Check Online third-party payment processors (e.g., PayPal) Gift card	How We Collect Your Information Directly from you From financial institutions, payment processors, and other providers of financial products and services that we work with to provide you with financial services and offers	Why We Collect and Disclose Your Information To fulfill orders and process returns To provide customer care To communicate with you regarding payment status To collect payments For fraud prevention, security, and asset protection To auto-populate payment forms	To Whom We Disclose Your Information Service providers that process information on our behalf (e.g., data storage providers) Financial service providers Legal advisors and consultants (e.g., in the event of prosecution of fraud) Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others Our affiliates and subsidiaries
Information We Collect About You Business Information	Examples Business name and contact information Representative’s name, job title, and contact information Online account credentials Bank account and Credit card information Business website	How We Collect Your Information Directly from you Security and fraud prevention service firms Marketing and advertising companies Social media platforms Our affiliates and subsidiaries Other business partners	Why We Collect and Disclose Your Information To fulfill orders and process returns To provide customer care To administer contests and promotions To register you for a Website or program To communicate with you To improve our products and services To learn about customer trends and interests To personalize digital content To deliver marketing communications and ads For fraud prevention, security, and asset protection	To Whom We Disclose Your Information Service providers who provide services on our behalf (e.g., shipping vendors, payment processors, providers of digital analytic services and fraud prevention) Marketing and advertising partners Manufacturers of Products and providers of warranty services Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others Our affiliates and subsidiaries
Information We Collect About You Internet, Device, and Online Activity Information	Examples Information about your interaction with our Websites, Apps, and emails through cookies, pixel tags, web beacons, such as browsing history, search history, internet protocol (IP) address Social media interactions (e.g., comments, likes)	How We Collect Your Information Directly from you or the devices you use to access our digital content From our service providers and marketing partners Social media platforms Advertising companies and content publishers that present you with our ads	Why We Collect and Disclose Your Information To fulfill orders and processing returns To provide Customer care To administer contests and promotions To register you for a Website or program To communicate with you To improve our Products and Services To learn about customer trends and interests To personalize digital content To deliver marketing communications and ads To identify the devices you use to access our digital content, Websites and Apps For fraud prevention, security, and asset protection	To Whom We Disclose Your Information Service providers that process information on our behalf (e.g., providers of digital analytics services and fraud prevention) Marketing and advertising partners Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others Our affiliates and subsidiaries
Information We Collect About You Geolocation Data	Examples Country, state, city, Zip code, or street address Location based on IP address or mobile device location information, including precise geolocation data if you configure your device to allow our Apps to collect this information to be collected	How We Collect Your Information Directly from you or the devices you use to access our digital content From our service providers and marketing partners Advertising companies and content publishers that present you with our ads	Why We Collect and Disclose Your Information To direct you to a store location To provide customer care To improve our Products and Services To personalize digital content To deliver marketing communications and ads To identify the devices you use to access our digital content For fraud prevention, security, and asset protection	To Whom We Disclose Your Information Our Service Providers (e.g., providers of digital analytics services; fraud prevention) Marketing and advertising partners Our affiliates and subsidiaries
Information We Collect About You Audio, Electronic, or Visual Information	Examples In-store CCTV footage Recordings of phone calls to us Live chat interactions Email and text communications, e.g., WhatsApp	How We Collect Your Information Via cameras deployed in our Stores, parking lots, and other facilities Via call recordings Via interactive chat functions Social media platforms	Why We Collect and Disclose Your Information To improve our Products and Services To provide customer care For fraud prevention, security, and asset protection For employee training For research on customer experience	To Whom We Disclose Your Information Service providers (e.g., security and fraud prevention providers) Legal advisors and consultants (e.g., in the event of prosecution of fraud) Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others Our affiliates and subsidiaries
Information We Collect About You Inferences and Preferences	Examples Information derived from other information or combination of other information	How We Collect Your Information Directly from you or the devices you use to access our digital content From our service providers Social media platforms Marketing and advertising partners Research partners	Why We Collect and Disclose Your Information To provide customer care To improve our Products and Services, including our Store layout and digital content To learn about customer trends and interests To personalize digital content For targeted advertising	To Whom We Disclose Your Information Service providers (e.g., customer account management) Marketing and advertising partners Our affiliates and subsidiaries

Information We Collect

We may collect the following categories of information to provide our Products and Services, communicate with you about the Products or Services you have requested or that we think may be of interest to you, enhance our Products, Services, and operations, and for other operational, legal, and compliance purposes:

Identifier Information: This includes information that can identify you, your household, or the device you use to access our digital content, such as your name, address, zip code, telephone number, email address, and information about your automobile (e.g., Vehicle Identification Number (VIN), engine, year, make, and model). We may also collect your payment information, such as credit card details and billing address, when you buy Products in our Stores and on our Websites. Note that your payment card information is collected directly and securely by our payment card processor, and AutoZone does not store your payment card information. We may collect government-issued ID for certain types of transactions—please provide this information only if requested. When you create an online account with us, we collect your log in credentials provided or created by you. We may also collect online identifiers, such as your IP address, when you browse our Websites or use our Apps.

Commercial Information: This includes information about Products or Services you purchased or considered purchasing, purchase history, Products or Services you like, reviews you submit, or locations where you shop.

Business Information: AutoZone Pro serves business customers. For our AutoZone Pro customers, we collect business-related information, including business contact information, financial account information for transactions, commercial vehicle information, and other business-related details. Additionally, we may collect contact information related to the representative of a business customer, information related to their role within the company, and details related to their "AutoZone Commercial" Account, including the log in credentials.

Device, Website, and Email Interaction Information: This includes information about your online activities such as browsing history, search history, website pages viewed, App usage, whether an email is opened, timestamps of activities, and other interaction details with our Websites, Apps, and emails. We also collect device information, IP address, browser or operating system details, login credentials, time zone setting, browser plug-in types and versions, mobile device type, and other interaction-related information. In some cases, this information may be used or combined in a way that identifies you, the device you use, your household, your company, or your role within the company, and in those cases will be treated as Personal Information under applicable laws.

Geolocation Data: This includes precise geolocation data if you configure your device or browser to allow this information to be collected.

Audio, Electronic, or Visual Information: This includes audio or video recordings and transcripts when you call us or visit our Stores (although we may not always be able to associate this information with you), or through our interactive chat functions, email, or text communications.

Inferences or Preferences: We infer your interests and preferences based on the information (or combination of information) we have about you. We do so to better understand customer behavior, preferences, and needs. By analyzing data such as purchase history, demographics, and interactions with our Websites, we can identify the trends and patterns that can help us tailor our marketing strategies to meet the needs and preferences of our customers more efficiently.

Anonymized or Aggregated Information: AutoZone may anonymize Personal Information to render it incapable of identifying an individual or household, typically for statistical purposes. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature. Once Personal Information is anonymized or aggregated, it can no longer be used to identify the individual.

Personal Information Collected over the Last 12 Months: AutoZone has not collected any other types of Personal Information over the last 12 months.

Children's Information: We do not knowingly collect or disclose Personal Information from children under the age of 16 without parental or guardian consent. If a child under 16 has provided us with Personal Information, we ask that a parent or guardian contact us so the information can be deleted.

Employee and Job Candidate Information: We may collect additional information from employees or job candidates through job applications, benefits enrollment, and payroll or direct deposit enrollment. We maintain a separate collection notice and privacy policy for employees and job applicants, available on our internal web portal or job posting website.

How We Collect Your Information

AutoZone collects different types of information about you from a variety of sources and in multiple ways, including information you provide to us, information we automatically collect through technology, information we obtain from other sources, including third-parties, and information we derive or infer about you.

Information You Provide to Us

You may choose to give us information about you when you interact with us, either in our Stores or online. Examples include:

• Contact Information: You may provide your contact information when you purchase or return a Product or use a coupon or a reward.
• Forms and Correspondence: You may give us information by filling in forms on our Websites or by corresponding with us via phone, email, through our interactive chat functions, such as the "Chat Now!" feature, surveys, or other means. This typically takes place when you create an account, register for or subscribe to a service or program, engage with us via email, phone call, text messaging, place an order, search for a service, or request service assistance. This also includes transaction details carried out through our Websites or in Stores, and the fulfillment of your orders.
• Financial Information: You may be required to provide financial information when placing an order through our Websites. We may also ask you for information when you report a problem with our Websites.
• Contact Information for Inquiries: For certain services, we may require you to provide your name, email address, or other contact information when you contact us with a question or comment.
• Account Information: If you establish an "AutoZone Rewards" account with us, we may require you to provide your name, an email address, and a telephone number, and create a password for your account. We will require you to provide your email address if you choose to sign up for our Duralast mailing list.
• Business Information: AutoZone Pro will chiefly collect business information to fulfill orders between AutoZone Pro and its commercial customers.
• Warranty Registration: We will require your name, telephone number, zip code, and other contact information, and the year, make, model and engine of your vehicle when registering a warranty item.
• User-Generated Content: You may provide us information by uploading or sharing a photo, submitting a request, or posting digital content through one of our Websites, Apps, or via social media interactions on third-party websites including Facebook, Instagram, Snapchat, Twitter, YouTube, TikTok, and LinkedIn.

Information We Obtain When You Use Our Services

We collect certain information from you through your use of our Services, such as App and Website usage data and other device and Website interaction information. For example:

• Device Information: We may collect information about the device you use to log into, access, view, or search our Websites and Apps.
• Usage Information: We may collect information regarding how you use our Websites and Apps and how you interact with our emails, such as the pages accessed and viewed, and whether an email is opened and links within the email are clicked.
• Location Information: We may ask you to provide your location information when you use our Apps or Websites to provide Store locations in proximity as well as certain App features and Services. You may disable location tracking, but certain functions of the Websites and Apps might not work properly if you do not share your location.
• Aggregated Information: We may aggregate your device, website, and email interaction information to learn consumer behavior and analyze market trends. Once your Personal Information is aggregated with other users' information, it can no longer be used to identify you.
• Network Information: We may collect generic network information to assure the proper optimization for the functionality of our Websites and Apps.

Information We Obtain from Third-Parties

We may also obtain information about you from third-parties who help us provide our Services to you. For example:

• Order and Product Information: We may obtain information about your order or Product return from our order fulfillment and delivery partners.
• Marketing Information including Sensitive Personal Information (SPI): We may enrich our data about you with data provided by our advertising, analytics, and marketing partners such as your race, ethnicity, age, income, and marital status. Data that reveals your race or ethnicity is considered SPI. We do not collect such SPI directly from you. These business partners use your SPI to inform you about our Products and Services that we think you might be interested in. You can limit our use of your SPI by disabling the targeting cookies at the Cookie Preference Center.
• Warranty and Recall Information: We may receive warranty or Product recall information from a part manufacturer or distributor related to a Product that you purchased from us, which we may combine with your information in our national warranty database or other systems to provide related services to you.
• Third-Party Data: We may receive information about you from third-party websites which deploy our cookies if you visit those websites or from third-parties including business partners or subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, or aggregators.
• Web Hosting and Analytics Providers: We may receive or obtain information about you or your use of the Services from third-party sources, such as web hosting providers, analytics services, or advertising services. You may give us permission to access your information from services that third-parties offer, such as social media networks. The information we receive or obtain from third-parties generally depends on your account or privacy settings with those third-parties and the third-parties' privacy policies, and may include social sentiments, opinions, feedback, and interests. We do not control these third-party websites and encourage you to read the privacy policy of every website you visit.

Information We Collect by Automated Means (Cookies & Tracking Data)

We collect Personal Information using cookies and similar tracking technologies to enhance your browsing experience and improve our Services. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information, such as your preferences, login credentials, and interaction with our Websites. Additionally, we use tracking pixels, web beacons, and other technologies to gather data on how you interact with our Websites, Apps, and emails, including pages visited, links clicked, and other actions taken. This information helps us analyze trends, administer the Websites, and track users' movements around the sites.

• Session Cookies: We use Session Cookies to operate our Services. Session cookies are temporary and are automatically deleted once you close your Internet browser.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings. Preference cookies are first-party cookies that remain on your computer or device until you delete them, or they are otherwise removed upon expiration.
• Third-Party Cookies: AutoZone permits third-party business partners, such as advertisers, social media networks and analytics providers, to use cookies or other similar technologies on our Websites. These companies include Facebook, Snapchat, YouTube, Google Analytics and Bing Ads. They may collect your information, track your behavior on our Websites or Apps, and gather information about your use of our Apps, Websites, emails, and other online Services over time and across different Services to deliver targeted ads on our behalf. These companies may simultaneously provide similar services for other businesses. We are not responsible for the functioning of cookies and other technologies used and placed by third-parties on your device. You can disable these cookies on your device. See Your Cookies and Tracking Data Choices section below.
• Pixel Trackers, Web Beacons, and Transparent GIFs: Pixel trackers and web beacons are tiny graphic images placed on our Apps, Websites, and in our emails that allow us to determine whether you have performed a specific action. When you open an email from us or access our Websites, the pixel trackers and web beacons generate a notice of that action. These tools allow us to measure responses to our communications and improve our Websites.
• Other Technologies: We collect various types of information using other technologies to improve the quality of our Websites and the Products and Services we provide. For example, we may collect usage data and other information about the device you use to access our Apps and Websites, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We may record the IP address of the device you use to connect to the Internet.

Your Cookies and Tracking Data Choices

When it comes to cookies and tracking data on your devices, you have control over their usage. You may set your browser or modify your device settings to block or refuse all cookies, to indicate when a cookie is being sent, or to otherwise control what cookies your browser or mobile device accepts. Additionally, you can modify your settings and delete cookies that are stored on your device. Please consult the instructions provided by your browser or mobile device manufacturer to learn how to control the placement of and/or remove cookies or other technologies. However, please note that limiting or disabling cookies and other technologies may impact or adversely affect your ability to perform certain transactions, use certain functions, and access certain content on our Websites.

AutoZone transmits certain device and website interaction information about users of the Apps and Websites to third-parties for analyzing cross-device engagement and targeted advertisements, including information from our business partners’ websites. To achieve this, AutoZone uses web beacons in conjunction with cookie data. AutoZone may also use third-parties to provide advertising services and/or to collect certain information when you visit and interact with the Websites and Apps. These third-parties may collect and use device and Website interaction information during your visit to the Apps and Websites and/or other websites to provide advertisements about our Products and Services that are likely to be of greater interest to you. These third-parties may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity. Besides adjusting your browser or device's cookie settings, you can also opt-out of these cookies and tracking technologies used for delivering targeted ads by third-parties. To learn more about how to opt out, and additional opt-out options, please click here.

If you are a resident of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia, you may opt-out of the use of third-party cookies and tracking technologies used for targeted advertising by visiting our Cookie Preferences Center.

Mobile App Information

Certain information is collected when you use our Apps, in addition to what may be collected when you use our Websites. For instance:

• Device Information and Settings: We may collect your device ID and may ask you to provide your precise location information when you use our Apps or Websites to provide Store locations in proximity and certain App features and Services. You may choose to disable location tracking. However, certain functions of the Websites and Apps might not work properly if you do not share your location.
• Camera, Photos, and Media Files: As part of your experience, you can upload photos and images from your device to the Apps. To do so, the Apps may need to access or modify your camera, photo gallery, or other parts of your device containing media files.

How We Use Your Information

AutoZone collects, processes, and uses your Personal Information to provide the Products and Services that AutoZone makes available to you. We therefore collect your Personal Information for a variety of business reasons, including:

To respond to you and provide you with Products and Services you request

• Fulfilling orders, ensuring proper delivery, or providing Services (such as delivering an electronic copy of your receipt)
• Administering your participation in a contest, sweepstakes, or other promotion or sending you prizes you might have won
• Registering you for a particular Website, loyalty program, or extended warranty service, or providing you with information regarding such programs or services
• Processing a return (to learn more about our Returns Policy, click here)
• Responding to a Product or Service review
• To perform a contract with you – including processing and fulfilling your AutoZone orders at our Websites, Apps or at any of our Stores, and honoring your warranty
• When you have otherwise given us permission to do so – for example, when you sign up for the Duralast mailing list or for a “My Account” or an “AutoZone Commercial” account and choose to receive special offers, promotions, newsletters, surveys, and correspondence from AutoZone, AutoZone.com, AutoZone Pro, and AutoZone Rewards

To facilitate our business and operational purposes in relation to the Services that we provide to you

• Undertaking tasks related to the operations of our Services including our Websites and Apps, the placement of ads and/or providing customized content to our customers
• Maintenance and improvement of our Services, including the Websites and Apps
• Detecting security incidents
• Debugging and repairing errors that impair the functionality of our Websites, Apps, or other Services

For security and asset protection

• In-Store, parking lot, and facilities cameras track Store traffic, stock, and vehicles (in jurisdictions where permitted)
• Mitigating credit losses
• Confirming the identity of our customers who rent trucks or certain types of tools or equipment
• Retrieving unreturned tools or equipment
• Processing and tracking returns
• Detecting and preventing fraud and malicious activities on our digital offerings and in your accounts

The collection is otherwise related to providing our Services to you

• To allow you to participate in interactive features of our Services, like our online “Chat Now!” function
• To provide customer support to you and other existing, former, and potential customers
• To analyze customer behavior and preferences so that we can improve our Services
• To monitor the usage of our Services
• To detect, prevent, and address technical issues
• To help you find nearby AutoZone Store locations

For marketing including targeted advertising

• To provide you with news (for instance, via a newsletter), special offers, marketing or promotional materials, and general information about our Products, Services, and events which we offer that are similar to those that you have purchased or enquired about, or which we believe may be of interest to you, unless you have opted not to receive such information. You may opt out of receiving any, or all, of these communications from us by contacting us at the contact information listed below, or by following the “unsubscribe” links in such email messages.
• To provide customized content to you on the Websites and Apps, and email messages we send you in connection with your use of the Websites and Apps, such as advertisements that may be selected for you based on your geographic location, interests, preferences, and purchase history.
• We may use your sensitive Personal Information, such as your race, ethnicity, gender, age, and income to analyze market trends and customer interests for effective targeted marketing through the use of cookies if you configure your browser or device to allow targeted marketing. You may limit our use of this Personal Information by opting out of targeted marketing at the Cookie Preference Center.
• We may also use Cookies and Tracking Data to:
  • Personalize our Services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Websites or Apps
  • Provide customized third-party ads, content, and information
  • Monitor and analyze the effectiveness of marketing campaigns conducted by AutoZone or through third-parties
  • Monitor aggregated usage metrics such as total number of visitors, pages viewed, etc.
  • Track your entries, submissions, and status in promotions or other activities

For other uses we may disclose to you

We may also use information for purposes disclosed to you at the point of collection, as authorized by you, or as otherwise permitted or required by law.

Disclosure of Your Information

Why We Disclose Your Information

We may share your Personal Information for our business purposes and as legally required or permitted by law. Below are some examples of the parties with whom we share your Personal Information.

Service providers who provide Products or Services to you on our behalf

• Product suppliers for order fulfillment
• Security and payment service providers
• Shipping and mailing vendors
• Customer experience enhancements
• Digital analytics service providers
• Providers supporting our AutoZone Rewards and other customer loyalty programs
• Vendors supporting AutoZone Gift Cards or AutoZone Merchandise Credits
• Third-parties that help us communicate with you
• Vendors and manufacturers for warranty management or to respond to your reviews and questions

Marketing Partners

• To manage and deliver ads, including placing ads on the Websites, Apps, and in marketing emails
• To measure the effectiveness of our advertising campaigns
• To identify the ads you have already seen, so you don't have to see the same ads too many times
• To better understand your preferences and interests

For Security and fraud prevention

• To investigate, protect against, and help prosecute individuals responsible for malicious, deceptive, fraudulent, or illegal activity involving or affecting AutoZone, our Products and Services, and/or our customers
• Disclosures to law enforcement, prosecutors, and other entities to investigate potential criminal activity and other civil violations
• If we think we are legally required
• To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation

Aggregated Data

• AutoZone also collects, stores, and uses aggregated data such as demographics or statistical information. Once aggregated, the data can no longer be used to identify an individual. This aggregate data may be shared with and used by third-parties to help AutoZone and its suppliers better understand and serve our customers.

Categories of Personal Information Recipients

We disclose your Personal Information with the following categories of recipients. They are granted access to your information only to perform the tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Service / Fulfillment Providers: We employ third-party fulfillment, shipment, transportation, and/or delivery providers, companies, individuals, and agents under contract with AutoZone to facilitate and help us provide our Products and Services to you (“Service Providers”). These Service Providers perform tasks or functions on our behalf, provide fulfillment and other services, or assist us in analyzing how our Products and Services are used or delivered. For instance, we will share your name and address with product suppliers and delivery companies as necessary to fulfill your orders with AutoZone. We pass on the payment card information that you provide to us either in Store or online to our payment card processors to fulfill your order. We share your account information with those providers that help us manage our AutoZone Rewards and other customer loyalty programs. We also disclose your Personal Information to our database and cloud storage providers that help us maintain our Websites and other systems.
• Other AutoZone Entities: We may share your Personal Information with other entities affiliated with AutoZone (e.g., ALLDATA, AutoZone Mexico).
• Marketing Partners: We may provide your Personal Information to our Marketing Partners to help us provide information about our Products and Services to you, including promotions or coupons we think you may be interested in. Often this information is masked in such a way that it does not directly identify you; however, we may share your Personal Information with such Marketing Partners on occasion.

Categories of Personal Information Disclosed for AutoZone Pro Business Purposes

AutoZone Pro is a business-to-business service for our commercial customers, not for individual customers. Therefore, the majority of information shared is your business information or device and Website interaction information as it relates to your role within your company. Frequently, business information identifies you as an individual as well, such as if your business is a proprietorship, or if you use your personal cell phone or email for business purposes. Sharing such business information becomes equivalent to sharing your Personal Information. Most importantly, we need to share your name, address, payment information, the items you have requested to purchase, and any other information related to your order with those fulfillment providers necessary to complete your order (such as our payment card processor, and our shipment, transportation, and/or delivery providers). We may at times need to share certain device and Website interaction information, such as your IP address and/or browser information, in relation to maintaining our Websites, providing you with ads or other marketing material, or providing other Services. This Business Information or device and Website interaction information may be used in a manner that may reasonably identify or be linked to you as an individual.

Categories of Personal Information Shared or Sold

AutoZone does not sell or share its customers' Personal Information or business information for monetary gain. As described in the Cookies & Tracking Data section above, third-party cookies and other tracking technologies may be deployed on our Websites to collect device and Website interaction information. You may opt out of these third-party cookies and tracking technologies designed to deliver targeted advertising by using the methods provided in the Your Cookies and Tracking Data Choices section above. AutoZone does not knowingly collect the Personal Information of minors under the age of 16.

Please note that a “sale” of Personal Information does not include instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third-party as part of that transaction. If such a transaction affects the manner in which your Personal Information is processed, we will notify you of such a change prior to its implementation.

Data Retention

Your Personal Information will be retained in accordance with our Record Retention Policy. Generally, we will only keep your Personal Information for as long as reasonably necessary for the purposes for which it was collected. Our Retention Policy for Personal Information is based on several factors including the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which your Personal Information is collected and processed, and whether we can achieve those purposes through other means.

We also may retain log files for internal analysis purposes. These log files are generally retained for a brief period, except in cases where they are used for Website safety and security, to improve Website functionality, or where we are legally obligated to retain them for longer periods. We may be required to keep your Personal Information longer due to legal, regulatory, tax, accounting, or reporting requirements. We may also retain your Personal Information longer if there is a complaint or if we can reasonably anticipate a legal dispute arising from our relationship with you. If a specific regulation applies to the retention of your Personal Information, that regulation takes precedence over our Retention Policy.

In some circumstances, we will anonymize or aggregate your Personal Information for research or statistical purposes. Once Personal Information is anonymized or aggregated, it can no longer be associated with an individual person. In that case, we may use the information indefinitely without further notice to you.

Data Transfer

AutoZone’s Products and Services governed by this Privacy Policy are intended and made available to individuals in the United States of America only. While our Websites and Apps are accessible from anywhere in the world by anyone who is interested in AutoZone, Duralast Parts, and AutoZone Pro, we do not sell or make available any Products or Services associated with these companies to individuals outside of the United States, including the European Union.

If you are located outside the United States and choose to provide information to us, please note that we transfer and store the data, including Personal Information, in the United States and process it there. The data protection laws in the United States are likely different from the country where you live. If you are located in the European Union, be aware that U.S. data protection laws are deemed by the European Commission to provide inadequate protection of Personal Information as required by the General Data Protection Regulation (GDPR). Your submission of such Personal Information represents your agreement to that transfer.

Data Security

The security of your data is important to us but remember, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using our Websites, Apps, and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the Internet, and that the security, integrity, and privacy of the Personal Information exchanged between you and AutoZone, or between you and other related entities, cannot be guaranteed. We cannot guarantee the security of any information you transmit to us or that we store, and you do so at your own risk.

We use third-party payment processors to process any transactions you make with AutoZone via our Websites and Apps. The processing of those transactions is governed by the payment processors' privacy statement and security practices. AutoZone is not responsible for the third-party payment processors' data security practices.

State Specific Policies

Our Policy on “Do Not Track” Signals under the California Online Protection Act (“CalOPPA”)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We may track consumers' online activities over time and across third-party websites or online services. As mentioned above, you can modify your browser's settings to change its acceptance of tracking technologies.

Third-parties may collect data that relates to you. We cannot control third-parties' responses to Do Not Track signals or other such mechanisms. Third-parties' use of data relating to you and responsiveness to Do Not Track signals is governed by their respective privacy policies.

Your California and Other State Law Privacy Rights

California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia residents are afforded certain rights related to their information under these state laws. AutoZone informs you that, where applicable under relevant law, individuals may be entitled to the following:

Right to Know (Access / Disclosure): To have access to your Personal Information upon simple request – that is, you may receive a copy of such data upon receipt of a verifiable request, along with other information related to the collection or processing.

Right to Disclosure of Direct Marketers To have knowledge of and access to, upon simple request and free of charge, the categories and names of addresses of third-parties that have received Personal Information for direct marketing purposes. Please see the “Direct Marketers Disclosure” section below for more information.

Collecting, Selling, Sharing, or Disclosing Personal Information: Upon receipt of a verifiable request, to obtain a list of:

• The specific pieces of your Personal Information AutoZone holds;
• The categories of Personal Information collected about you, sold to or shared with third-parties, or disclosed to third-parties for business purposes;
• The categories of Personal Information shared or sold within the last 12 months;
• The categories of sources from which Personal Information is collected;
• The business or commercial purpose for collecting, selling or sharing Personal Information; and
• The categories of third-parties or specific third-parties with whom Personal Information is shared, sold, or disclosed for a business purpose.

Right to Opt-Out of Targeted Advertising / Sale or Sharing of Personal Information: You may have the right to opt-out of the sale or sharing of Personal Information under certain circumstances. As noted elsewhere, AutoZone only shares your Personal Information through the use of cookies and similar tracking technologies. To opt-out of the sharing of Personal Information through cookies and tracking technologies, click here.

Right to Request Deletion: To obtain the deletion of your Personal Information in the situations set forth by applicable data protection law and upon receipt of a verifiable request. In complying with your request to delete your Personal Information, AutoZone will also notify third-parties who may have received your Personal Information. Certain exceptions might apply to prevent the deletion if retaining your Personal Information is required by law.

Right to Correct Inaccurate Information: To request correction of inaccurate Personal Information, taking into account the nature of the Personal Information and the purposes for which the Personal Information is processed. We use commercially reasonable efforts to correct this information.

Right to Data Portability: To have your Personal Information directly transferred by us to a third-party processor of your choice (where technically feasible; may be limited to situations when processing is based on your consent).

Right to Limit Use of Sensitive Personal Information: To request that AutoZone limit the use of your sensitive information to fulfill a specified purpose (i.e., to provide ordered goods or services).

Right to Non-Discrimination: As defined under relevant law, you have a right to non-discrimination in the Services or quality of Services you receive from us for exercising your rights.

Submitting a Verifiable Data Subject Request to AutoZone

As mentioned above, certain state residents have certain rights to access, delete, or otherwise control the use, collection, and/or disclosure of their Personal Information. AutoZone will respond to an individual's “verifiable request” to exercise their rights under such laws – that is, where AutoZone has received a request purporting to be from a particular individual, and AutoZone has been able to verify the individual's identity. The need to verify an individual's identity is critical to protecting your Personal Information and ensuring that your Personal Information is not shared with anyone pretending to be you or someone who is not authorized to act as your agent on your behalf.

You may submit a verifiable request via our Website or toll-free number listed in the “Exercising Your State Law Privacy Rights” section below or as otherwise provided on our Websites and Apps (if such means are available). AutoZone will ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, your address, your account information, and any other information deemed necessary by AutoZone to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you. Once we have verified your identity, we will work to fulfill your request in a timely manner. Please note there may be some situations in which we are unable to fulfill your request, such as if we cannot find any information about you within our systems. Additionally, we may not be able to honor a deletion request in some situations, such as if your information is necessary to fulfill your order with us or meet a legal obligation. We will inform you whether we can fulfill your rights request.

We may ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations in which we are unable to verify your identity.

Under certain state laws, a consumer can appoint an “authorized agent” to make certain verifiable requests on their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer's information. Because the security and privacy of your information is paramount, we will ask that you identify and provide permission in writing for such persons to act as your authorized agent and exercise your applicable rights under relevant law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf, or where we cannot independently verify your identity.

Exercising Your State Law Privacy Rights

If you have questions about this Privacy Policy, the practices of this Website or your dealings with this site, or would like to exercise your privacy rights, please contact AutoZone:

By Website: https://dsar.AutoZone.com

By Telephone: 1-866-246-5230

Appeal Process

If AutoZone denies a data subject request, California, Colorado, Connecticut, Montana, Oregon, Texas, and Virginia residents may, within a reasonable time of receiving AutoZone’s response to a request, submit an appeal of the decision. To appeal a request denial, please contact us at Privacy@AutoZone.com.

Notice of Financial Incentive

Our AutoZone Rewards Program (“Program”) provides you (“Rewards Member”) with rewards for your eligible in-Store and online purchases. AutoZone Rewards is a free program that helps you get more for buying what you need. After every 5 purchases of $20 or more, Rewards Members earn a $20 merchandise credit (“20 Rewards Dollars”), as well as access to exclusive offers, coupons, and discounts. AutoZone may also, at our sole discretion, provide additional bonus credits in connection with certain transactions and/or promotions. You can view the full Terms and Conditions of the Program by clicking here.

We may also provide coupons or discounts for our Products and Services in exchange for your enrollment in email updates, newsletter delivery, contests, or similar services to keep you updated (collectively, “Coupons”).

The Program is available to Rewards Members for each in-Store transaction, online transaction, and buy online pick up in Store (“BOPUS”) transaction of $20 or more. The Program is subject to termination at any time at our sole discretion.

Categories of Personal Information collected through the Program

• Identifiers such as name, email, telephone number, zip code
• Customer Accounts/Commercial Information such as shopping history, credits/Rewards earned and redeemed, preferred AutoZone Store
• Internet/Network Activity such as IP address, activity logs, browsing history
• Geolocation Data
• Inferences drawn from one or more of the above, including a consumer's shopping history, that reflects a consumer's shopping preferences

Coupons state the specific terms of the financial incentive or price discount, including the Personal Information requested to participate. For example, we may provide a 10% discount for first-time subscribers to our emails and we may provide this discount to those individuals who enter their email address.

For the AutoZone Rewards Program, you may opt-in by registering for an account in-Store, online, or on the mobile App. For Coupons, you may opt-in to the terms by entering the Personal Information requested.

Rewards Members may opt out of the Program at any time. You may cancel participation in the Program and/or request not to be communicated with by contacting us at:

AutoZone Rewards
123 S. Front Street
Memphis, TN 38103
Customer.Service@AutoZone.Com
1-800-741-9179

For Coupons, if you ever wish to withdraw from the financial incentive or price or Service difference, you may submit a request by visiting: https://dsar.AutoZone.com. If you opt out, we will not reduce the value of any Coupons or other financial incentives you previously received from us.

Each financial incentive or price or service difference related to the collection of consumer Personal Information is based upon our reasonable determination of the estimated value to AutoZone of this data, which takes into consideration, without limitation, estimates regarding the anticipated revenue and incremental sales generated from the data, the anticipated expenses incurred in the collection, storage, and use of the data in the operation of our business, and other relevant factors related to the estimated value of such information to our business, as permitted under the California Consumer Privacy Act.

Direct Marketers Disclosures

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of Personal Information with third-parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request by filling out an online request form at http://dsar.AutoZone.com, or email us at Privacy@AutoZone.Com to receive the following information:

• The categories of information we disclosed to third-parties for their direct marketing purposes during the immediately preceding calendar year;
• The names and addresses of the third-parties that received the information; and
• If the nature of the third-party's business cannot be determined from their name, examples of the products or services marketed.

To make such a request, please provide enough information for us to determine if this applies to you and attest to your being a California resident. Please also provide a current California address for our response. You may make this request in writing to us at the address below. Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address or toll-free number provided for this purpose below.

Note that responsive information may be provided in a standardized format that is not specific to you.

Other Opt-Out Options

While AutoZone encourages you to take advantage of the personalized Services on the Websites, you can use most of AutoZone’s online Services without registering your information with AutoZone. If you sign up for the Duralast mailing list, you can unsubscribe at any time by clicking “unsubscribe” in the Duralast emails sent to your email address. You can change your information at any time by editing your profile. You may opt out of receiving promotional or marketing communications from AutoZone by contacting us at: visiting AutoZoneRewards.com, calling 1-800-741-9179, or mailing a letter to the address shown below:

AutoZone Rewards
123 S. Front Street
Memphis, TN 38103
Customer.Service@AutoZone.Com
1-800-741-9179

Links to Other Sites

AutoZone’s Websites, Apps, and emails may include links to other websites or services that are not operated by us. Please note that this Privacy Policy does not apply to those third-party websites. This Privacy Policy does not govern the practices of third-parties, including our partners, third-party service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, AutoZone. AutoZone is not responsible for and does not control the security or privacy of those sites. AutoZone encourages you to review the privacy notices governing those sites.

Children's Privacy

All of our Services, including our Websites, Apps, and emails, are intended for adult audiences and are not meant to address anyone under the age of 16 (“Children”). As such, Children under 16 may not use our Websites, Apps, or subscribe to our emailing list. If you are under 16, do not attempt to register for or use any of our Services, and do not provide us with any Personal Information about yourself.

We do not knowingly collect Personal Information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has violated this Privacy Policy and provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

Updates to this Privacy Policy

From time to time, AutoZone may modify this Privacy Policy. AutoZone will notify you of any material changes to this Privacy Policy by posting the updated Policy. AutoZone encourages you to periodically check back to this page for any updates.

Difficulty Accessing Our Privacy Policy?

Individuals with disabilities unable to access our privacy statement online may contact us at the below-listed contact information to ask how they can obtain a copy of our Privacy Policy in another, more easily readable format.

AutoZone Contact Information