Notice at Collection

AutoZone and its affiliates (collectively, “AutoZone”, “we”, “our”, or “us”) collect your personal information to support our business operations, including for the purposes listed below. Some of the information may be considered sensitive under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA).

We do not sell your personal information for monetary gain. However, certain features provided by our websites require the support of third parties. Sharing your personal information with these third parties might be categorized by the CCPA, as amended by the CPRA, as “selling” your personal information. How we share your personal information and the purposes for which we do so are described below. Please go to our to opt-out of personal information sharing. To view our full privacy policy, please click here.

We do not knowingly collect or disclose Personal Information from children under the age of 16 without parental or guardian consent.

We may collect additional information from employees or job applicants through job applications, benefits enrollment, and payroll or direct deposit enrollment. We maintain a separate collection notice and privacy policy for employees and job applicants.

What personal information does AutoZone collect? For what purposes? Does AutoZone share your personal information with third parties?

The table below shows what categories of personal information we collect, the purposes for the collection, and whether we sell or share the information with third parties for cross-context behavioral advertising.

Personal Information Category	AutoZone’s Business Purpose	Sold or Shared with Third Parties?
Personal Information Category Identifiers such as contact info (e.g., name, address, zip code, telephone number, email address), information about your vehicle (e.g., engine, year, make, model), vehicle identification number (VIN) or license plate number if you voluntarily disclose, government-issued ID for certain types of transactions (e.g., verification for pick up orders, return without a receipt, purchase of hazardous products), and account names and credentials if you create an AutoZone Rewards Account	AutoZone’s Business Purpose To provide you with goods and services To respond to your customer service request, question, or your online review of our goods and services To facilitate our business and operational purposes in relation to the services we provide to you For fraud prevention, security, and asset protection The collection is otherwise relevant to providing our services to you For marketing our goods and services For other uses we may disclose to you	Sold or Shared with Third Parties? YES
Personal Information Category Demographic Information such as your age, race, ethnicity, gender, income, language, and military status. Some of these may be classified as sensitive personal information under the CCPA	AutoZone’s Business Purpose To learn about customer trends and interests To personalize digital content and offers To deliver targeted marketing communications and advertising To provide you with discounts (military service only)	Sold or Shared with Third Parties? NO
Personal Information Category Commercial Information such as the products or services you purchased or considered purchasing, purchase history, products or services you like, reviews you submit, where you shop, or vehicles you own (e.g., VIN, engine, year, make, model)	AutoZone’s Business Purpose To fulfill orders and processing returns For customer care To administer contests and promotions To register you for a website or program To communicate with you To improve our products and services, including improving store layouts and digital content To learn about customer trends and interests To personalize digital content To deliver targeted marketing communications and advertising For fraud prevention, security, and asset protection	Sold or Shared with Third Parties? YES
Personal Information Category Financial/Payment Information such as your credit or debit card, check, bank account, online third-party payment processors (e.g., PayPal) or gift card information	AutoZone’s Business Purpose To fulfill orders and processing returns To provide customer care To communicate with you regarding payment status To collect payments For fraud prevention, security, and asset protection	Sold or Shared with Third Parties? NO
Personal Information Category Business Information such as business name, business phone number, name of owner and/or point of contact, title, business address, zip code, email address and password, and business website	AutoZone’s Business Purpose To fulfill orders and process returns To provide customer care To administer contests and promotions To register you for a website or program To communicate with you To improve our products and services To learn about customer trends and interests To personalize digital content To deliver marketing communications and advertising To identify the devices you use to access digital content For fraud prevention, security, and asset protection	Sold or Shared with Third Parties? YES
Personal Information Category Internet, Device & Online Activity Data such as information about your interaction with our Websites and Apps through cookies, pixel tags, web beacons, such as browsing history, search history, and internet protocol (IP) address	AutoZone’s Business Purpose To fulfill orders and process returns To provide customer care To administer contests and promotions To register you for a website or program To communicate with you To improve our products and services To learn about customer trends and interests To personalize digital content To deliver targeted marketing communications and advertising To identify the devices you use to access digital content For fraud prevention, security, and asset protection	Sold or Shared with Third Parties? YES
Personal Information Category Geolocation Data based on IP address or mobile device location data, including precise geolocation data if you allow our applications to collect it	AutoZone’s Business Purpose To direct you to a store location To provide customer care To improve our products and services To personalize digital content To deliver targeted marketing and advertising To identify the devices you use to access digital content For fraud prevention, security, and asset protection	Sold or Shared with Third Parties? YES
Personal Information Category Audio, Electronic or Visual Data such as information collected through in-store CCTV, recordings of phone calls to us; live chat interactions; content of social media posts and online reviews, and email and SMS/MMS communications	AutoZone’s Business Purpose To improve our products and services To respond to your customer service request, question, or your online review of our goods and services To provide customer care For fraud prevention, security, and asset protection For employee training	Sold or Shared with Third Parties? YES
Personal Information Category Inferences Drawn from Other Personal Information such as preferences, interests, and other characteristics derived from the information we collected	AutoZone’s Business Purpose To provide customer care To improve our products and services, including improving our Store layout and digital content To learn about customer trends and interests To personalize digital content	Sold or Shared with Third Parties? YES

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

Identifiers such as contact info (e.g., name, address, zip code, telephone number, email address), information about your vehicle (e.g., engine, year, make, model), vehicle identification number (VIN) or license plate number if you voluntarily disclose, government-issued ID for certain types of transactions (e.g., verification for pick up orders, return without a receipt, purchase of hazardous products), and account names and credentials if you create an AutoZone Rewards Account

AutoZone’s Business Purpose

To provide you with goods and services
To respond to your customer service request, question, or your online review of our goods and services
To facilitate our business and operational purposes in relation to the services we provide to you
For fraud prevention, security, and asset protection
The collection is otherwise relevant to providing our services to you
For marketing our goods and services
For other uses we may disclose to you

Sold or Shared with Third Parties?

YES

Personal Information Category

Demographic Information such as your age, race, ethnicity, gender, income, language, and military status. Some of these may be classified as sensitive personal information under the CCPA

AutoZone’s Business Purpose

To learn about customer trends and interests
To personalize digital content and offers
To deliver targeted marketing communications and advertising
To provide you with discounts (military service only)

Sold or Shared with Third Parties?

Personal Information Category

Commercial Information such as the products or services you purchased or considered purchasing, purchase history, products or services you like, reviews you submit, where you shop, or vehicles you own (e.g., VIN, engine, year, make, model)

AutoZone’s Business Purpose

To fulfill orders and processing returns
For customer care
To administer contests and promotions
To register you for a website or program
To communicate with you
To improve our products and services, including improving store layouts and digital content
To learn about customer trends and interests
To personalize digital content
To deliver targeted marketing communications and advertising
For fraud prevention, security, and asset protection

Sold or Shared with Third Parties?

YES

Personal Information Category

Financial/Payment Information such as your credit or debit card, check, bank account, online third-party payment processors (e.g., PayPal) or gift card information

AutoZone’s Business Purpose

To fulfill orders and processing returns
To provide customer care
To communicate with you regarding payment status
To collect payments
For fraud prevention, security, and asset protection

Sold or Shared with Third Parties?

Personal Information Category

Business Information such as business name, business phone number, name of owner and/or point of contact, title, business address, zip code, email address and password, and business website

AutoZone’s Business Purpose

To fulfill orders and process returns
To provide customer care
To administer contests and promotions
To register you for a website or program
To communicate with you
To improve our products and services
To learn about customer trends and interests
To personalize digital content
To deliver marketing communications and advertising
To identify the devices you use to access digital content
For fraud prevention, security, and asset protection

Sold or Shared with Third Parties?

YES

Personal Information Category

Internet, Device & Online Activity Data such as information about your interaction with our Websites and Apps through cookies, pixel tags, web beacons, such as browsing history, search history, and internet protocol (IP) address

AutoZone’s Business Purpose

To fulfill orders and process returns
To provide customer care
To administer contests and promotions
To register you for a website or program
To communicate with you
To improve our products and services
To learn about customer trends and interests
To personalize digital content
To deliver targeted marketing communications and advertising
To identify the devices you use to access digital content
For fraud prevention, security, and asset protection

Sold or Shared with Third Parties?

YES

Personal Information Category

Geolocation Data based on IP address or mobile device location data, including precise geolocation data if you allow our applications to collect it

AutoZone’s Business Purpose

To direct you to a store location
To provide customer care
To improve our products and services
To personalize digital content
To deliver targeted marketing and advertising
To identify the devices you use to access digital content
For fraud prevention, security, and asset protection

Sold or Shared with Third Parties?

YES

Personal Information Category

Audio, Electronic or Visual Data such as information collected through in-store CCTV, recordings of phone calls to us; live chat interactions; content of social media posts and online reviews, and email and SMS/MMS communications

AutoZone’s Business Purpose

To improve our products and services
To respond to your customer service request, question, or your online review of our goods and services
To provide customer care
For fraud prevention, security, and asset protection
For employee training

Sold or Shared with Third Parties?

YES

Personal Information Category

Inferences Drawn from Other Personal Information such as preferences, interests, and other characteristics derived from the information we collected

AutoZone’s Business Purpose

To provide customer care
To improve our products and services, including improving our Store layout and digital content
To learn about customer trends and interests
To personalize digital content

Sold or Shared with Third Parties?

YES

As described above, we collect your internet, device, and online activity data. We use cookies, pixel tags, web beacons, and similar technologies to collect your browsing history, search history, and internet protocol (IP) address. We analyze your clicks with a mouse, taps on a device with a touchscreen, and pressing of keys on a physical or onscreen keyboard to measure the responsiveness of our websites to improve your browsing experience.

In addition to the business purposes disclosed above, we may use your personal information to comply with our legal obligations and for other purposes disclosed in our Privacy Policy.

We may aggregate your personal information with other users’ personal information to identify broader patterns and trends across customer segments, compare our performance against industry standards, develop new and improved products, make our marketing efforts more efficient, conduct statistical analysis, and meet our regulatory and audit requirements. Once personal information is aggregated, it can no longer be used to identify the individual users.

How do we process your sensitive personal information?

If you contact our Customer Support, we may record the conversation to address your issues, improve our services and products, and keep it as part of our business record which is subject to our company’s retention policy. Please note that any other sensitive personal information we collect from you is strictly used to fulfill our relationship with you, and for purposes permitted under the applicable data protection laws. We do not process any sensitive personal information to infer characteristics about you.

How long does AutoZone retain personal information?

We will keep your personal information for the period provided by our Retention Policy or as long as reasonably necessary for the purposes it is collected. We may be obligated to keep your personal information longer due to legal, regulatory, tax, accounting, or reporting requirements. We may also keep your personal information longer if there is a complaint or we can reasonably anticipate a legal dispute arising from our relationship with you.

Our retention policy for personal information is based on the amount, nature, sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which your personal information is collected and processed and whether we can achieve those purposes through other means. If a specific regulation applies to the retention of your personal information, that regulation takes precedence over our retention policy. In some circumstances, we will anonymize or aggregate your personal information for research or statistical purposes. Once personal information is anonymized or aggregated, it can no longer be associated with an individual person. In that case, we may use the information indefinitely without further notice to you.

What are your California Privacy Rights?

If you are a California resident, you have certain rights in relation to what and how we collect and process your personal information. You may find that information at Your California and Other State Law Privacy Rights.

You have the right to opt out of our sharing your personal information. To do so, please go to our .

For our complete privacy policy, please visit Privacy Policy.

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Notice at Collection

What personal information does AutoZone collect? For what purposes? Does AutoZone share your personal information with third parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

Personal Information Category

AutoZone’s Business Purpose

Sold or Shared with Third Parties?

How do we process your sensitive personal information?

How long does AutoZone retain personal information?

What are your California Privacy Rights?

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